Lane 01
Client Experience
Client Experience During Strategy
- Participates in strategy session(s) with the VP team
- Reviews and approves creative direction before work begins
- Provides feedback on concepts, approach, and priorities
- May request revisions to strategy (max 2 rounds)
- Receives clear scope + milestone plan before development starts
Client Touchpoints
- Strategy presentation or concept deck
- Creative direction approval form or email
- Milestone plan + delivery schedule